In 2025, based on growing client demand, we expanded our services to include direct work order entry through integrated housing management platforms.
We also have bilingual operators who are strong in Spanish, Portuguese, and Brazilian Portuguese. For languages outside of our in-house capabilities, our agents have access to internal interpreter services built directly into our flat-rate pricing model.
Residents deserve to speak with a real person when problems arise. Every interaction is managed with professionalism, patience, and attention to detail.
- Supporting over 115 Housing Authorities throughout Massachusetts.
- Proud sponsors, contributors, and attendees of Mass NAHRO and Mass Mahams for more than 15 years.
- Work order entry through PHA-Web, PHA-Net, Elite, and other integrated systems.
- Customized accounts based on each housing authority or property management company’s needs.
- Dedicated account schedule management for both simple and complex on-call rotations.
- Customized call lists that determine whether calls are routine or emergency.
- Flexible customized directories based on time of day to reduce unnecessary after-hours costs.
- Lockout verification through Public Safety portals or SSN verification.
- Robocall campaign creation and management.