We recognize that every funeral home operates differently. Whether family-owned or part of a larger corporate network, we tailor our call handling procedures to match each client’s preferences, protocols, and level of urgency. Supporting over 75 family-owned funeral homes.
- Specialized training in first-call death reporting.
- Removal dispatch procedures.
- Director on-call protocols.
- Hospice and hospital coordination.
- Pre-need and at-need inquiries.
- Service and obituary information.
- Time-sensitive family communication.
- Priority Ring handling for emergency-based services.
We believe funeral home answering service should remain personal. Every call is answered by trained professionals who understand the importance of empathy, human connection, and accurate message handling during sensitive situations.
IntelliSite account access is included at no additional charge, allowing funeral homes to view messages in real time, review call recordings, update on-call schedules, monitor account activity, and access account communication anytime.