Terms & Conditions

Last Updated: July 5, 2026

These Terms & Conditions govern your use of the OD Answering Service website, contact forms, phone communications, email communications, and SMS/text messaging services.

By using our website, submitting a contact form, requesting information, or communicating with us, you agree to these Terms & Conditions.

Services

OD Answering Service provides professional answering service and business communication support services. Information submitted through our website or contact forms may be used to respond to your inquiry, provide service information, prepare quotes, schedule calls, or support customer service requests.

Website and Contact Form Use

You agree to provide accurate information when submitting a form or contacting us. Submitting a form does not create a service agreement unless a separate agreement is accepted by both parties.

SMS/Text Messaging Terms

By providing your mobile number and checking the SMS consent box on our contact form, you agree to receive SMS/text messages from OD Answering Service at the mobile number provided.

SMS messages may include:

Responses to inquiries
Appointment or call scheduling
Service updates
Customer support messages
Account-related communications
Promotional or marketing messages, where permitted

Message Frequency

Marketing message frequency will typically be up to 4 messages per month. Service-related or customer support message frequency may vary depending on your inquiry, account activity, or service request.

Possible Fees

Message and data rates may apply. Charges are determined by your mobile carrier and phone plan. OD Answering Service is not responsible for carrier fees.

Opt-In

You may opt in to SMS/text messages by checking the consent box on our contact form and submitting your phone number.

Consent to receive SMS/text messages is not a condition of purchase or service.

Opt-Out

You may opt out of SMS/text messages at any time by replying STOP, CANCEL, UNSUBSCRIBE, END, or QUIT.

After opting out, you may receive one final message confirming your opt-out request. After that, you will no longer receive SMS/text messages unless you opt in again.

Help

For help, reply HELP or contact us directly at 617-591-1190.

Abandoned Cart Messages

OD Answering Service does not currently send abandoned cart or abandoned checkout reminder messages.

Privacy

Your use of our SMS/text messaging program is also governed by our Privacy Policy. Please review our Privacy Policy for information about how we collect, use, and protect your information.

No Emergency Use

Our website forms, email, and SMS/text messaging are not intended for emergency communications. If you have an emergency, call 911 or the appropriate emergency service provider.

Third-Party Service Providers

We may use trusted third-party providers to help operate our website, manage communications, and deliver SMS/text messages. These providers may process information only as needed to provide services on our behalf.

Changes to These Terms

We may update these Terms & Conditions from time to time. Updates will be posted on this page with a revised “Last Updated” date.

If you have questions about these Terms & Conditions, please contact us:

OD Answering Service
Phone: 617-591-1190
Address:11 Manning St. Medford Ma 02155