Privacy Policy

Last Updated: July 5, 2026

OD Answering Service respects your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information submitted through our website, contact forms, phone calls, email communications, and SMS/text messaging programs.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Name
Email address
Phone number
Business name
Service inquiry details
Message or contact form submissions
Communication preferences

We may also collect basic website information through cookies, analytics tools, or similar technologies, such as browser type, pages visited, and general website activity.

How We Use Your Information

We use the information we collect to:

Respond to inquiries
Provide quotes or service information
Communicate with customers and prospective customers
Send requested information about our answering services
Provide customer support
Improve our website and services
Send SMS/text messages only when you have provided consent

SMS/Text Messaging Privacy

If you provide your mobile number and consent to receive SMS/text messages from OD Answering Service, we may send messages related to your inquiry, service request, appointment scheduling, customer support, account updates, or promotional communications.

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS/text messages at any time by replying STOP. You may reply HELP for assistance.

OD Answering Service does not sell, rent, or share SMS opt-in information, mobile phone numbers, or SMS consent data with third parties for their own marketing purposes.

Sharing of Information

We may share information with trusted service providers who help us operate our website, manage communications, process inquiries, or deliver SMS/text messages. These providers are only allowed to use the information as needed to perform services on our behalf.

We may also disclose information if required by law, regulation, legal process, or to protect our rights, customers, or business.

Cookies and Website Tracking

Our website may use cookies or similar technologies to improve user experience, analyze website traffic, and understand how visitors interact with our website.

You may disable cookies through your browser settings, but some parts of the website may not function properly.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only as long as necessary for business, legal, compliance, or operational purposes.

Your Choices

You may request to correct, update, or remove your personal information by contacting us.

You may opt out of SMS/text messages by replying STOP.

You may opt out of marketing emails by following the unsubscribe instructions in the email, when available.

Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

If you have questions about this Privacy Policy, please contact us:

OD Answering Service
Phone: 617-591-1190
Address:11 Manning St. Medford Ma 02155