About Us
Welcome to OD Answering Service
Read our story of how it all started.
Pauline O’Donovan started O’Donovan’s Answering Service 50 years ago in the basement of her home. Dedicated businesswoman, mother of 5, and amazing wife there was nothing that could stop her from achieving her goals. The pride and ambition she had in providing supreme customer service to the local businesses made her #1. Her staff grew in their knowledge and understanding of the business due to her great mentoring and leadership. The hands on approach set her apart from the surrounding competition. She knew it was not just the boss part that mattered but it was being involved in her own business as an agent operator herself.
When it began time to think of retirement and selling her business Mrs. O’ Donovan received many offers from larger corporately owned call centers, but refusing them all knowing it was not the right fit. Longtime employee of 19 years, Jennifer Dadmun, knew what it would take to bring the answering service to the next level yet keeping it local small and personal. Leaving the corporate world behind her Jennifer went to Mrs. O’Donovan with an offer which she jumped at knowing her business would be handed over to someone just like herself.
Jennifer Dadmun has taken the company and rebranded as O’D Answering Service remembering and honoring where it all started. Taking the words of wisdom from previous owner and making them the staple in her business, “We are not JUST an answering service or call center” Jennifer has grown the business and added clientele. What sets her apart from the corporate world of answering services is the personal interaction each client receives and them knowing that she is there for them. Large call centers with home based agents are generic and unwelcoming and that is something OD’s will never be.
Why Choose Us?
It is all about you. The most essential information you need taken is the information we will obtain. Callers provide a lot of detail when looking for assistance. We understand the information you need and rely what you are looking for. OD’s is representing your company once the calls are answered, therefore your account is customized to how your own office would be run
Our team provides reliable 24/7 live answering support so your business never misses an important call. Whether it is after-hours emergencies, weekends, holidays, or peak call times, we ensure your customers always reach a live professional. We help service-based businesses stay responsive, organized, and available around the clock.
For both our protection and yours, all incoming and out coming calls are recorded. At any time if you need to hear a particular call for any reason, an email clip can be sent to you. In addition to ensuring accuracy, recording calls has been an invaluable training tool to learn how we can continually improve in the diverse industries that we service.
Our highly trained live answering professionals bring together more than 50 years of combined industry experience. We understand the importance of professionalism, urgency, and accurate communication when handling customer and emergency service calls. Every call is answered with the attention, efficiency, and reliability your business and customers expect. Magna Mi A Libero.
- Via fax, cell, email, text, alpha paging or combination of any. OD’s accommodates you! There are many advances in the world of technology today. We work with you and what you are comfortable with. If you are primarily out of your office during the day and you need calls sent to your phone via text ,email or prefer to have messages faxed to the office the options are endless and in any combination you desire.
based on INCOMING monthly call volume (no additional charge)
There are no hidden fees and no additional charges for outgoing calls/ messages sent/ or daily reporting requested.
Would you like to start service with us?
The services provided are endless, but it is all based on what is essential to you. Contact us and we can further discuss what we can do for you.